Warranty
If an item has failed to function as intended, you can lodge a warranty claim by contacting us at hello@thekitchenhub.co.nz.
Our products are covered under a 10-year warranty. Basically, if the product doesn't function as intended within this period, it is covered under the warranty.
You can see the full terms of the warranty here: https://www.meir.com.au/pages/warranty
Residential building warranty
Definition: A building that is for residential use or a permanent residence; such as an apartment or house.
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Item
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Period (years)
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Information
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Tapware
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10
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10 year replacement product or parts
5 year finishes
1 year labour
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Showers
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10
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10 year replacement product or parts
5 year finishes
1 year labour
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Mixers
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10
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10 year replacement product or parts
5 year finishes
1 year labour
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Accessories
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10
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10 year replacement product or parts
5 year finishes
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* Ceramic disc spindles; 1 year parts only
Commercial building warranty
Definition: Commercial installations are all non-residential installations including hotels, motels, gyms, clubs, factories, schools, hospitals, restaurants and aged care facilities.
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Item
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Period (years)
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Information
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All products
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1
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1 year replacement product, parts and labour
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Pressures
MAXIMUM Temperature: 75 degrees & Pressure: 1,000kPa.
MINIMUM Temperature: 3 degrees & Pressure: 150kPa (300kPa for Diverter mixers).
Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.
Inability of use when installed in gravity-fed water systems, instantaneous hot water systems or when the pressure supply is less than 150kPa.
Care and Cleaning Instructions
- Do not install tapware using any form of acetone silicones.
- Do not apply physical items (such as tools) directly to the product.
- Never use detergents, citrus based cleaners, or abrasive cleaners and do not use undue pressure.
- Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.
- Use of wax based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance
Subject always to any overriding obligation pursuant to the Consumer Guarantees Act, the warranty shall be void for the following reasons:
- Normal and fair wear and tear, misuse, abuse, or mishap
- Exposure to excessive moisture derived from lack of ventilation
- Inability to provide proof of purchase.
- Products used for incorrect applications.
- Products not installed by a licensed tradesperson, failure to follow installation instructions or damage which arise from or during installation.
- Products not installed to relevant National Standards, State Regulations or in accordance with the installation instructions.
- Products exposed to extreme, unusual or outdoor environmental elements.
- Tapware exposed to water pressures and or temperatures that exceed stated limitations.
- Scratches or damage caused by applying physical and or abrasive contact directly to the product.
- Isolation stop taps were not fitted where required.
- Fitting of other devices to the outlet of tapware, eg. Water filters or regulators that are not approved by the Seller.
- Flow regulated check valves not installed where required or obstructions caused by inadequate flushing before use.
- Services repairs or with non-standard replacement parts previously undertaken without the Seller’s approval.
- Damage by adhesives, sealants, corrosives etc; or failure to comply with care and cleaning instructions.
- Failure to clean and or replace outlet aerator inserts within 18 (eighteen) months.
- Repair or replacement of Jumper Valves, O-rings, washers, or Aerator Inserts.
