Warranty Terms - Meir

Warranty

If an item has failed to function as intended, you can lodge a warranty claim by contacting us at hello@thekitchenhub.co.nz.

Our products are covered under a 10-year warranty. Basically, if the product doesn't function as intended within this period, it is covered under the warranty.

You can see the full terms of the warranty here: ​https://www.meir.com.au/pages/warranty

Residential building warranty

Definition: A building that is for residential use or a permanent residence; such as an apartment or house.

Item

Period (years)

Information

Tapware

10

10 year replacement product or parts
5 year finishes 
1 year labour

Showers

10

10 year replacement product or parts 
5 year finishes
1 year labour

Mixers

10

10 year replacement product or parts 
5 year finishes
1 year labour

Accessories

10

10 year replacement product or parts
5 year finishes

* Ceramic disc spindles; 1 year parts only

 Commercial building warranty

Definition: Commercial installations are all non-residential installations including hotels, motels, gyms, clubs, factories, schools, hospitals, restaurants and aged care facilities.

Item

Period (years)

Information

All products

1

1      year replacement product, parts and labour 


Pressures

MAXIMUM Temperature: 75 degrees & Pressure: 1,000kPa.
MINIMUM Temperature: 3 degrees & Pressure: 150kPa (300kPa for Diverter mixers).
Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.
Inability of use when installed in gravity-fed water systems, instantaneous hot water systems or when the pressure supply is less than 150kPa.


Care and Cleaning Instructions

  • Do not install tapware using any form of acetone silicones.
  • Do not apply physical items (such as tools) directly to the product.
  • Never use detergents, citrus based cleaners, or abrasive cleaners and do not use undue pressure.
  • Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.
  • Use of wax based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance 

Subject always to any overriding obligation pursuant to the Consumer Guarantees Act, the warranty shall be void for the following reasons:

  • Normal and fair wear and tear, misuse, abuse, or mishap
  • Exposure to excessive moisture derived from lack of ventilation
  • Inability to provide proof of purchase.
  • Products used for incorrect applications.
  • Products not installed by a licensed tradesperson, failure to follow installation instructions or damage which arise from or during installation.
  • Products not installed to relevant National Standards, State Regulations or in accordance with the installation instructions.
  • Products exposed to extreme, unusual or outdoor environmental elements.
  • Tapware exposed to water pressures and or temperatures that exceed stated limitations.
  • Scratches or damage caused by applying physical and or abrasive contact directly to the product.
  • Isolation stop taps were not fitted where required.
  • Fitting of other devices to the outlet of tapware, eg. Water filters or regulators that are not approved by the Seller.
  • Flow regulated check valves not installed where required or obstructions caused by inadequate flushing before use.
  • Services repairs or with non-standard replacement parts previously undertaken without the Seller’s approval.
  • Damage by adhesives, sealants, corrosives etc; or failure to comply with care and cleaning instructions.
  • Failure to clean and or replace outlet aerator inserts within 18 (eighteen) months.
  • Repair or replacement of Jumper Valves, O-rings, washers, or Aerator Inserts.